Frequently Asked Questions

Find answers to frequently asked storage questions

How do I Move Out?

Your payments must be up to date – return your keys and lock to our drop box located by the kiosk/office doors. Please make sure your unit number is clearly marked on the envelopes provided. You should receive a move out receipt by the next business day.

Are the offices open on the weekend?

No, All of our offices are run remotely Monday thru Friday, besides our Till Rd location.  Till Rd office hours are M-F 9:00a- 5:00p.  For immediate assistance, call our call center during business hours.

How do I find my access/gate code?

The easiest way to recover your gate code is to login to your customer portal at Login | Fort Wayne Storage.  You can locate your access code on your tenant account info page.  You can also look up your gate code on our 24hr kiosks.  You may call our office during business hours for assistance as well. 

Can I store a car/trailer/boat?

Yes, you are welcome to store a vehicle in our conventional storage units.

What are the dimensions of the door to a unit?

Sizes may vary.  Door Entry dimensions for 10’ wide units is W 8’6” x H 7’6” or W 3’6” x H 7’ for 5’ wide units. 

Do I have to give a 30-day notice to move out?

No. Just turn in your lock and keys before your next billing date.

How do I change my contact details?

Go to Login | Fort Wayne Storage. Select the location of your unit and log in or claim your unit. Changes can be made on your profile.

How do I pay for my unit?

There are a few ways to pay. You can pay on our website, onsite kiosk or by phone.

When is my payment due?

Your payment is due on the date you rented your unit.

What can I pay with?

Fort Wayne Storage Accepts All major credit/debit cards, checks, and money orders.  Please make checks out to Fort Wayne Storage

Will my unit go to auction if I am late?

Per Indiana state lien law, your unit will not go to auction until you are 60 days past due. You will receive a letter/email from us stating your unit will be going to auction.

Is my rental agreement yearly or month to month?

Month to month

Where are the keys to my unit after I rent?

Fort Wayne Storage provides each tenant with 3 keys and lock for free.  They will be waiting inside your unit upon unit rental completion. 

What happens if I lose my keys to my unit?

You will be charged a $60 fee for us to drill out the lock and replace your lock and keys.

Do you have a moving truck or dolly?

We do not provide a moving truck, however all facilities have moving carts and dollies located throughout the climate controlled buildings.  Please return after use.

What size unit would I need?

Check our size guide under Storage Help for help deciding.

Our Rental Process

High-Level Security

At each Fort Wayne Storage location, you can rest easy knowing that your belongings are safe and sound. 

With 24-hour video surveillance as well as coded gate entry and perimeter fencing, we’re able to see all facility activity at all times. 

We’ve created state-of-the-art facilities that are perfect to store your most prized possessions.

View our rates

Our Locations Near You